Pharmacy Technician

CVS Health•Amarillo, TX

11d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team environment. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Technicians may also provide additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete the necessary licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with an anticipated 40-hour workweek. The typical pay range is $16.00–$24.00 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements as applicable.
Complete required company training within the designated timeframe.
Ability to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
Verbal and written communication skills, including active listening and accurately conveying or receiving detailed information.
Mathematical reasoning, including calculating tablet quantities, days’ supply, and bottle quantities for prescriptions.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to meet the stated physical demands, including occasional lifting or exerting up to 20 pounds and frequent lifting or exerting up to 10 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowed and appropriately trained and certified.
Where permitted as a Technician Immunizer, complete required training and licensure; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; communicate effectively with patients and colleagues; use active listening and mathematical reasoning; and identify appropriate responses to challenging interactions.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items.