Pharmacy Technician

CVS Health•Port Royal, SC

2d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They are often the first point of contact for patients and customers, and help pharmacy operations run smoothly by following standard operating procedures, best practices, and effective communication. Technicians are expected to demonstrate genuine care, contribute to a safe and inclusive culture, and support pharmacists in managing and improving patient health. After starting in the role, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on applicable law and training, Technicians may also provide patient health services such as immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers complete additional training and licensure requirements to prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate the ability to concentrate over time and quickly switch tasks to meet patient and business needs.
Use customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning for prescription calculations, such as quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including standing for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; precise machine adjustments; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately convey and receive detailed information through spoken communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security and ensure controlled-substance dispensing and recordkeeping compliance.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when allowed by law and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients about vaccines and refer questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Confirm prescription information and label accuracy and use attention, focus, communication, mathematical reasoning, and problem-resolution skills to meet patient and business needs.
Perform other tasks as directed by a supervisor or manager.