Pharmacy Technician

CVS Health•Richmond, VA

13d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Depending on state law, training, and certification, technicians may also provide additional patient health services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training program and applicable state registration, licensing, and certification requirements.
Have regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Be able to concentrate on tasks, shift quickly between tasks, confirm prescription information and label accuracy, and respond appropriately to patients’ needs and reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the described physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and lifting or exerting force as specified.
Accurately convey and receive detailed information through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable by law and supported by required training and certification.
Where permitted, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Verify prescription information and label accuracy, assist patients and colleagues, communicate effectively, use active listening, perform prescription-related calculations, and choose appropriate courses of action in challenging interactions.
Perform other tasks as directed by a supervisor or manager.