Pharmacy Technician

CVS Health • Rocky River, OH

18d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and regulations while contributing to a safe, inclusive, and engaging team environment.

After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are completed, duties may be restricted by the Pharmacy Manager. Where permitted and after meeting additional requirements, Technicians may support immunizations and other patient health care services.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Friendly, helpful customer service skills and the ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
• Mathematical reasoning skills, including calculating tablet quantities, days’ supply, and bottle quantities.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Physical ability to remain upright for extended periods; lift and move items; reach, stretch, and stoop; perform repetitive finger work; adjust equipment precisely; and perform tasks requiring close visual acuity.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• If supporting immunizations, meet additional licensure and training requirements; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Accurately confirm prescription information and labels, provide customer service, communicate effectively, use mathematical reasoning to support prescription fulfillment, and resolve problems appropriately.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting small items.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED