Pharmacy Technician

CVS Health•Atlanta, GA
•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and work as part of the pharmacy team by following standard operating procedures and communicating effectively. Technicians are expected to demonstrate genuine care, contribute to a safe and inclusive workplace, and complete the company training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. The role may include supporting immunizations and other patient health care services where allowed by law and supported by the required training and certification. Technician immunizers must complete additional licensure and training requirements. This is a part-time position with 29 anticipated weekly hours. The listed pay range is $16.50–$25.00 per hour; actual offers depend on factors such as experience, education, and geography.

Requirements

  • Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
  • If state requirements do not specify a minimum age, be at least 16 years old.
  • If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
  • Complete required training within the designated timeframe.
  • Ability to concentrate over time and quickly switch tasks to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy.
  • Friendly customer service skills and the ability to notice and appropriately respond to patients’ reactions.
  • Verbal and written communication skills, including active listening and the ability to convey and receive detailed information accurately.
  • Ability to use mathematics to determine quantities such as tablets, days’ supply, and bottles needed for a prescription.
  • Ability to identify challenging interactions and choose an appropriate course of action.
  • Ability to meet the physical demands of the position, including remaining upright for extended periods, lifting and reaching, repetitive finger work, stooping, close visual acuity, and occasional lifting or exertion of up to 20 pounds.
  • Regular and predictable attendance, including nights and weekends.

Nice To Haves

  • One to three years of previous experience as a Pharmacy Technician.
  • Previous experience in a pharmacy, retail, medical, or customer service setting.
  • Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

  • Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
  • Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
  • Provide empathetic, personalized service to patients at pick-up, drive-thru, and by phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
  • Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
  • Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
  • Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
  • Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
  • Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
  • Where permitted and appropriately licensed and trained, support vaccine preparation and administration; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and document patient information; and monitor and manage vaccine supplies.
  • Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
  • Confirm prescription information and label accuracy; provide friendly assistance, respond appropriately to patient reactions, communicate and listen effectively, use math to support prescription filling, and select appropriate actions to resolve challenging interactions.
  • Perform the physical activities required for the role, including remaining mobile and upright, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small details.
  • Complete additional tasks as directed by a supervisor or manager.

Benefits

  • Dental benefits.
  • Vision benefits.
  • Wellness resources.
  • Employee discounts.
  • Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.
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