Pharmacy Technician

CVS Health•Eugene, OR

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and a positive patient experience. They assist patients and customers as an often-first point of contact, follow standard operating procedures and pharmacy workflows, and help pharmacy operations run smoothly. Technicians are expected to demonstrate genuine care, communicate effectively, contribute to a safe and inclusive team culture, and comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies. After starting, Technicians must complete the company training program and satisfy state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until those requirements are met. Depending on applicable law and required training or certification, Technicians may provide additional patient health services, including immunizations and point-of-care testing, and may staff offsite clinics. Technicians who support immunization must complete applicable licensure and training, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Attend work regularly and predictably, including nights and weekends.
Concentrate on tasks over time and shift quickly between tasks to meet patient and business needs.
Provide friendly assistance, understand and respond appropriately to patients’ reactions, and work effectively with the pharmacy team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including standing or remaining upright for extended periods, mobility, lifting and handling items, reaching, repetitive finger movements, stooping, visual acuity, and spoken and oral-information communication.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
For immunization support where permitted, complete required licensure and training; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Perform additional tasks as directed by a Supervisor or Manager.