PHARMACY/TECHNICIAN

The Kroger Co. • Liberty Township, MI

14d

About The Position

Provide exceptional customer service to help people live healthier lives by treating customers and employees fairly and ethically, maintaining a safe, clean, inclusive environment, and providing appropriate products, services, and care with fair and accurate pricing. Provide direct patient intervention through health and wellness services and experiences, as allowed by and consistent with state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position supports pharmacy operations, including prescription reception, data entry, adjudication, and dispensing; assisting the pharmacist with duties that do not require professional pharmacist judgment; maintaining inventory and work areas; handling billing and customer inquiries; and following regulatory, safety, confidentiality, and cash-handling policies. The role requires cooperation in a fast-paced environment and providing support to minors, individuals with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations, and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering medications, devices, supplements, and supplies.
• Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure value for the customer and the company.
• Answer the phone, triage calls, and respond to inquiries as appropriate.
• Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink policies.
• Follow company cash-register and cashier-handling policies, including processing credit/debit cards, EBT, gift cards, cash, and checks.
• Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding protected information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, nonconfrontationally, and cooperatively.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, subject to eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED