Pharmacy Technician

CVS Health • Ocala, FL

6d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing compassionate, attentive service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are completed.

Depending on state law and required training or certification, technicians may also provide services such as immunizations, point-of-care testing, or staffing offsite clinics. Pharmacy Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training program and satisfy applicable state registration, licensing, and certification requirements.
• Demonstrate attention and focus, including sustained concentration, task switching, and checking prescription information and label accuracy.
• Demonstrate customer service and teamwork, including looking for ways to help people, responding appropriately to patients, and understanding their reactions.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use math to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precision control, stooping, and close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where permitted and supported by required training and certification.
• When qualified as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED