Pharmacy Technician

CVS Health•San Antonio, TX

13d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring patient experience. Technicians follow standard operating procedures, pharmacy workflow practices, applicable laws and ethical standards, and communicate effectively as part of the pharmacy team. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations and other patient health care services where permitted by law and supported by required training and certification. Technician immunizer duties require additional licensure and training and may include vaccine preparation and administration, patient education and referral to the Pharmacist-on-duty, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the location.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to focus on tasks, switch between tasks to meet patient and business needs, and verify prescription information and label accuracy.
Customer service and teamwork skills, including friendly assistance, recognizing patients' reactions, and responding appropriately.
Verbal and written communication skills, active listening, and the ability to accurately convey and receive detailed spoken instructions.
Mathematical reasoning skills to calculate quantities such as tablets, days' supply, and bottles needed for prescriptions.
Problem-resolution skills to identify difficult interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; handle items in multiple directions; adjust machines precisely; stoop and bend; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete additional training and licensure requirements, prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and address challenging patient or colleague interactions appropriately.
Perform additional tasks as directed by a supervisor or manager.