Pharmacy Technician

CVS Health•Highland Park, IL

21d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. They must complete the company’s training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Depending on state law, training, and certification, Technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. The role is full-time, with 40 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Be able to complete required training within the designated timeframe.
Maintain attention and focus, concentrate on tasks, and pivot between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to help ensure patient safety.
Provide friendly customer service, understand patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Apply basic mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone, and offer immunizations and other services where appropriate.
Resolve patient issues or escalate them to the appropriate person.
Complete permitted inventory tasks as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Help ensure patient safety, comply with controlled-substance dispensing and recordkeeping requirements, and protect patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
Where permissible, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
Where permissible, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permissible, monitor for and respond to adverse reactions and report events as required by public health requirements.
Where permissible, review and collect patient information and track and document information for applicable patients.
Where permissible, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.