Pharmacy Technician

CVS Health•Burbank, CA

14d•$20 - $30•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and contribute to a caring, inclusive, and safe experience. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. After beginning the role, technicians must complete the company training program and meet registration, licensing, and certification requirements applicable to their state. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by required training and certification, technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers must meet additional licensure and training requirements and may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, flexibility to meet scheduling and business needs, and the ability to work at other stores in the market when needed. The position is full-time, with 40 anticipated weekly hours. The stated typical pay range is $20.47–$30.47 per hour; the actual offer depends on factors such as experience, education, and geography.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Ability to use math to determine quantities such as tablets to dispense, days’ supply, and bottle requirements.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, grasp, and move items; use fingers repetitively; make precise machine adjustments; stoop and bend; and perform close visual tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and across other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists and patient health.
Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off stations to support safe and accurate prescription fulfillment.
Provide empathetic, caring service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient problems.
Complete permitted inventory tasks as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and develop clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
When supporting immunizations, complete additional licensure and training; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Use attention, communication, customer-service, teamwork, mathematical reasoning, and problem-resolution skills to support accurate and safe pharmacy operations.
Perform the physical activities required for the role, including standing and moving for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.