Pharmacy Technician

CVS Health•Peoria, AZ

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver a safe, accurate, and caring experience for patients and customers. They assist pharmacy teams with prescription fulfillment, follow standard operating procedures and applicable laws, and help ensure pharmacy workflows run smoothly. Technicians interact with patients at pickup, drive-thru, and over the phone, provide service with empathy, and resolve or escalate patient concerns. They complete company training and meet state-specific registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Technicians may perform basic inventory activities and, where permitted and supported by required training, provide additional health care services such as immunizations and point-of-care testing. Technicians who obtain immunizer status may help prepare and administer vaccines, educate patients, refer clinical questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular predictable attendance, including nights and weekends, flexibility to work at other market stores as business needs require, and the ability to complete required training within the designated timeframe. This is a full-time position with anticipated weekly hours of 30.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-specific registration, licensure, and certification requirements.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Demonstrate customer service and teamwork, notice and understand patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet physical demands that include remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise machine adjustments; stooping and bending; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately express and exchange detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists and patient health.
Follow pharmacy workflows for production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
If supporting immunizations, complete required licensure and training to obtain Technician Immunizer status; assist with vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the pharmacist on duty.
Monitor and respond to adverse reactions and report events as required by public health regulations.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.