Pharmacy Technician

CVS Health•Indianapolis, IN

15d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and contribute to a caring and inclusive pharmacy experience. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and help the pharmacy team operate smoothly. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted by law and supported by training and certification, technicians may provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, flexibility to meet scheduling and business needs, and the ability to work shifts at other stores in the market when needed. It is a full-time position with 40 anticipated weekly hours. The stated pay range is $16.50–$25.00 per hour; actual offers depend on factors such as experience, education, and geography.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to determine prescription quantities, days’ supply, and the number of bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the position’s physical demands, including standing and remaining mobile for extended periods, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
Communicate and receive detailed information orally, including conveying important spoken instructions accurately.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccine questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report adverse reaction events as required.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.