Pharmacy Technician

CVS Health•Phoenix, AZ

9d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging culture. After starting in the role, Technicians must complete a company training program and satisfy registration, licensing, and certification requirements under their state’s Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until applicable requirements are completed. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Some Technicians may complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, switch tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication effectively and practice active listening.
Use mathematical reasoning to calculate prescription quantities and related measures.
Identify challenging interactions and select an appropriate response.
Meet the role’s physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, precise adjustments, stooping, and close visual acuity.
Be able to communicate and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
When supporting immunizations, complete applicable licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, transition between tasks as needed, and confirm prescription information and label accuracy.
Help patients in a friendly manner, observe and respond appropriately to their reactions, and communicate effectively with patients and colleagues using active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform physical tasks required for the role, including standing or remaining upright for extended periods, handling and lifting items, reaching, repetitive finger work, precise machine adjustments, and stooping.
Perform other tasks as directed by a Supervisor or Manager.