Pharmacy Technician

CVS Health•Oshkosh, WI

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. After starting in the role, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. The Pharmacy Manager may restrict duties until those requirements are met. Technicians may provide additional patient health care services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Technician immunizers must complete applicable additional training and licensure requirements. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require. The role is full-time, with 35 anticipated weekly hours.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication skills and active listening when interacting with patients and colleagues.
Use mathematical reasoning to perform prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; stooping and bending; close visual work; and occasional lifting or exertion of up to 20 pounds.
Accurately express and exchange spoken information and receive detailed oral instructions.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
Provide caring, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable and supported by required training and certification.
If serving as a Technician Immunizer, complete required training and licensure; support vaccine preparation and administration; educate patients and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.