Pharmacy Technician

CVS Health • Springfield, MA

15d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients at pickup, drive-thru, and over the phone, and contribute to a caring, inclusive patient experience. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and policies protecting patient safety, privacy, and controlled-substance records. They complete company training and any state-required registration, licensing, and certification; duties may be restricted by the Pharmacy Manager until requirements are met.

The role may include basic inventory activities, additional patient health services such as immunizations and point-of-care testing where permitted and supported by training, and work at other stores or offsite clinics as business needs require. Technician immunizers must complete additional training and licensure requirements and may prepare and administer vaccines, educate patients, refer clinical questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

This is a part-time position with an anticipated 20 hours per week. The stated pay range is $17.00–$27.00 per hour; the actual offer depends on experience, education, geography, and other relevant factors. Eligible part-time colleagues may have access, depending on hours worked and eligibility, to dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate the ability to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including noticing and appropriately responding to patient reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet physical demands that include extended periods upright, lifting and exerting force occasionally up to 20 pounds and frequently up to 10 pounds, reaching, stooping, repetitive hand and finger motions, and close visual acuity.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient problems.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and supported by required training and certification.
• If qualified as a Technician Immunizer, complete required training and licensure, prepare and administer vaccines, educate patients and refer vaccine questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; communicate with patients and colleagues; use mathematics to support prescription quantities and supplies; and resolve challenging patient or colleague interactions.
• Perform required physical tasks, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental coverage, subject to hours worked and eligibility.
• Vision coverage, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other benefit and well-being programs, with availability depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED