Pharmacy Technician

CVS Health•Rogers, AR

19d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping create caring, personalized experiences and supporting smooth pharmacy operations. Technicians follow company standard operating procedures, pharmacy workflows, applicable laws and professional standards, and policies concerning patient safety, controlled substances, recordkeeping, and privacy. Technicians complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Depending on applicable laws and required training, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who support immunizations must meet additional licensure and training requirements and may assist with vaccine preparation and administration, patient education and information collection, adverse-reaction monitoring and reporting, and vaccine supply management. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The listed typical pay range is $16.00–$24.00 per hour; the actual offer depends on factors including experience, education, and geography.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Concentrate on tasks over time and shift quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy.
Provide friendly assistance, recognize and understand patient reactions, and respond appropriately.
Use verbal and written communication with patients and colleagues, and apply active listening.
Use mathematics to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; and close visual acuity for tasks such as reading, transcription, and computer use.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken information and accurately receive detailed oral instructions.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
Provide empathetic, caring, and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where allowed by law and supported by required training and certification.
If supporting immunizations, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.