Pharmacy Technician

CVS Health • Towson, MD

21d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflows, and applicable laws and policies, and contribute to a safe, inclusive team culture. After starting in the role, technicians must complete company training and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted and supported by required training and certification, technicians may provide additional patient health care services. Technician immunizers may also complete required licensure and training to prepare and administer vaccines and support related patient education, documentation, safety monitoring, and supply management.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including age, education, licensure, and certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Attend work regularly and predictably, including nights and weekends.
• Ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
• Friendly customer service and team orientation, including recognizing and responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills to identify challenging interactions and select an appropriate response.
• Ability to meet the listed physical demands, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflows to support safe and accurate prescription fulfillment.
• Support pharmacy workstations, including production, pickup, drive-thru, and drop-off.
• Provide empathetic, personalized service to patients in person and over the phone, including solving or escalating patient concerns.
• Offer immunizations and other services to patients where permitted, and refer vaccination questions to the Pharmacist-on-duty.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Participate in training, seek opportunities to expand clinical and technical knowledge, and respond constructively to feedback.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Where permitted and appropriately trained and certified, support immunizations, point-of-care testing, and offsite clinics.
• For technicians supporting immunizations, complete required licensure and training; prepare and administer vaccines; educate patients and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform related calculations, and address patient or colleague concerns appropriately.
• Perform physical tasks such as remaining upright for extended periods, lifting, scanning, bagging, reaching, stooping, and handling items with precision.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED