Pharmacy Technician

CVS Health•Warsaw, IN

20d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They follow company standard operating procedures and pharmacy workflows, assist patients at pickup, drive-thru, and over the phone, and help pharmacy operations run smoothly. Technicians complete a company training program and must satisfy applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted and with the required training and certification, they may also support immunizations, point-of-care testing, and offsite clinics.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements for age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Concentrate on tasks, shift between tasks as needed, and verify prescription information and label accuracy.
Demonstrate customer-service and teamwork skills, including responding appropriately to patients’ needs and reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Apply basic mathematical reasoning to prescription quantities, days’ supply, and medication packaging.
Identify challenging interactions and select appropriate ways to resolve them.
Meet the role’s physical demands, including standing and mobility for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company SOPs and pharmacy workflows at production, pickup, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients, resolve or escalate patient concerns, and promote available immunizations and other services.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, where permitted and supported by required training and certification.
Where permitted, complete immunizer training and licensing requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor and respond to adverse vaccine reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.