Pharmacy Technician

CVS Health•Highland Park, NJ

3d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow procedures, and applicable laws and policies while contributing to a safe, inclusive, and effective pharmacy team. After starting, Technicians must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by training and certification, Technicians may also provide additional health care services, including immunizations and point-of-care testing. Technician immunizers must complete applicable additional licensing and training.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements for age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including a friendly approach and appropriate responses to patients.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to calculate prescription quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the position, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately convey and receive detailed information through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
For Technician Immunizers, complete required licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Provide friendly customer service, understand and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues.
Use attention, focus, mathematical reasoning, and problem-solving to meet patient and business needs, confirm prescription information and label accuracy, and determine prescription quantities and supplies.
Perform other tasks as directed by a Supervisor or Manager.