Pharmacy Technician

CVS Health•Dana Point, CA

22d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often a first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive team culture. After starting, technicians must complete company training and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Depending on applicable law and required training and certification, technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, technicians may obtain Technician Immunizer status to help prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. This is a full-time position with 40 anticipated weekly hours.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, notice and understand patient reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues; listen actively and understand others before responding.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements.
Have close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures and support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and records, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the pharmacist on duty.
Monitor for and respond to adverse vaccine reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.