Pharmacy Technician

CVS Health • Staunton, VA

13d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They are often the first point of contact for patients and customers, helping provide an exceptional experience and ensuring pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and standards while contributing to a safe, inclusive, and engaging team culture.

After starting, technicians must complete the company training program and meet registration, licensing, and certification requirements set by their state Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until requirements are completed. Depending on state law, training, and certification, technicians may also support immunizations and other services such as point-of-care testing or offsite clinics. Where permitted, immunizer duties include completing additional licensure and training, educating patients and referring vaccine questions to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

• Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use and understand verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and required bottles.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the position, including extended periods of standing or mobility, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force; occasionally handle up to 20 pounds and frequently up to 10 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, when legally permitted and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health rules.
• Review and collect patient information and track and document information for each applicable patient.
• Monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to support patient safety; communicate effectively with patients and colleagues; use active listening, mathematical reasoning, and problem-solving skills.
• Perform the physical tasks required, including remaining mobile and upright, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting small items.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED