Pharmacy Technician

CVS Health•Mansfield, OH

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team environment. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. The Pharmacy Manager may restrict duties until those requirements are met. Technicians may deliver additional patient health care services, including immunizations and point-of-care testing, and may voluntarily staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, technicians may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. It involves customer service, communication, attention and focus, mathematical reasoning, and problem resolution. Physical demands include standing and remaining mobile for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, close visual work, and occasionally lifting up to 20 pounds. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $17.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training program and satisfy applicable registration, licensing, and certification requirements.
Be able to complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize and respond appropriately to patients’ reactions, and work effectively as part of a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including extended periods of standing and mobility, handling items, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
Communicate spoken instructions accurately and receive detailed information through oral communication.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.