Pharmacy Technician

CVS Health•Columbus, OH

17h•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are met, the Pharmacy Manager may restrict duties. Depending on applicable law and training, technicians may also provide patient health care services such as immunizations and point-of-care testing, or staff offsite clinics. Technician Immunizer duties may include preparing and administering vaccines, educating patients, referring vaccination questions to the pharmacist, responding to adverse reactions, documenting patient information, and managing vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The stated base pay range is $17.00 per hour. The role requires regular and predictable attendance, including nights and weekends, and may involve travel to other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including any age, education, licensure, or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly customer service skills, awareness of patient reactions, and ability to respond appropriately.
Verbal and written communication skills, including active listening and accurate exchange of detailed information.
Mathematical reasoning skills for prescription quantities, days’ supply, and bottle counts.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to meet the physical demands of the role, including standing or remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.
Ability to convey and receive detailed spoken instructions accurately.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, seek opportunities to build clinical and technical knowledge, and respond constructively to feedback.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
If serving as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer questions to the pharmacist; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; and respond appropriately to patient or colleague concerns.
Perform additional tasks as directed by a supervisor or manager.