Pharmacy Technician

CVS Health • 07057 - North Carolina CVS Pharmacy, L.L.C., NC

2d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and work with the pharmacy team to provide caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging workplace.

After starting the role, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until these requirements are completed. Where permitted by law and supported by required training and certification, Technicians may also help deliver services such as immunizations and point-of-care testing, or staff offsite clinics. Technician Immunizers have additional training and licensure requirements and may help prepare and administer vaccines.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including sustained concentration, switching between tasks, and confirming prescription information and label accuracy.
• Demonstrate customer-service and team-orientation skills, including friendly assistance and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use mathematics to support prescription fulfillment, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and by phone, offer immunizations and other services, and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• When supporting immunizations, meet additional training and licensure requirements, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED