Pharmacy Technician

CVS Health•Monterey, CA

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow pharmacy workflows, Standard Operating Procedures, best practices, and applicable laws and standards, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Depending on state law and required training and certification, technicians may provide additional patient services such as immunizations, point-of-care testing, or staffing offsite clinics. Technicians who qualify as immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies. This is a part-time position with anticipated weekly hours of 24. The typical pay range is $18.90–$28.90 per hour. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board does not establish a minimum age, be at least 16 years old.
If the state board does not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to provide friendly customer service, recognize patients' reactions, and respond appropriately.
Ability to communicate verbally and in writing with patients and colleagues, and to use active listening.
Ability to use mathematics for prescription-related calculations, such as tablet quantities, days' supply, and bottle counts.
Ability to identify challenging interactions and select an appropriate response.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; handle items with precision; stoop and bend; and perform tasks requiring close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, when permitted by law and supported by required training and certification.
When supporting immunizations, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, respond to patient and colleague needs, and perform other tasks as directed by a supervisor or manager.