Pharmacy Technician

CVS Health • Laurel, MD

4d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, and timely prescription fulfillment and excellent customer service. They assist patients at pharmacy workstations, including production, pick-up, drive-thru, and drop-off, and help pharmacy operations run smoothly by following standard operating procedures, best practices, and applicable laws and policies. Technicians are expected to provide empathetic, personalized service, protect patient safety and privacy, and contribute to a safe, inclusive, and engaging team culture. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until those requirements are complete.

Technicians may perform basic inventory work as permitted by law and directed by pharmacy leadership. They may also provide additional services such as immunizations and point-of-care testing when allowed by law and supported by required training and certification. Technician Immunizers must complete additional training and licensure requirements, educate patients about vaccines, refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, licensure, and certification requirements.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Concentrate on tasks, switch quickly between tasks, and verify prescription information and label accuracy.
• Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication effectively, including active listening and accurate communication of detailed instructions.
• Apply basic mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate response.
• Meet the physical demands of the job, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone, and resolve or escalate patient concerns.
• Offer immunizations and other services at the register or over the phone, as appropriate.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible with scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
• Follow applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and appropriately trained and certified.
• For Technician Immunizers, complete required training and licensure; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED