Pharmacy Technician

CVS Health•Fairview Park, OH

18d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, and applicable legal, professional, and ethical requirements. They are often the first point of contact for patients and customers and contribute to a safe, inclusive, and supportive team environment. Technicians complete a company training program and meet state registration, licensing, and certification requirements. Until all requirements are completed, the Pharmacy Manager may restrict the technician’s duties. Depending on state law and completed training, technicians may also support immunizations and other patient health care services, such as point-of-care testing and offsite clinics. Technicians with the required immunizer status may prepare and administer vaccines, educate patients, monitor for and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50 to $25.00 per hour. Eligible full-time colleagues receive a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating on tasks and pivoting between tasks to meet patient and business needs.
Communicate verbally and in writing with patients and colleagues, and use active listening.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the position, including extended periods upright, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
Provide caring, personalized patient service at pickup, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification.
When supporting immunizations, complete applicable licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use math to support prescription filling, and resolve challenging patient or colleague interactions.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Perform additional tasks as directed by a Supervisor or Manager.