Pharmacy Technician

CVS Health • Phenix City, AL

16d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping ensure safe, accurate, and timely prescription fulfillment and providing caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, contribute to a positive and inclusive team culture, and help pharmacy operations run smoothly. After starting the role, they must complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied.

Technicians may support additional patient health services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where allowed, Technician Immunizers complete additional training and licensure, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training and applicable registration, licensing, and certification requirements.
• Concentrate over time, shift between tasks quickly, and verify prescription information and label accuracy.
• Provide friendly customer service, recognize patient reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Apply basic mathematical reasoning, including calculating quantities to dispense and days' supply.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and use fingers repetitively; and adjust machines precisely.
• Have close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small items.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other market stores for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
• Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED