Pharmacy Technician

CVS Health • Schererville, IN

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and contribute to a caring, safe, and inclusive pharmacy environment. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, applicable laws and professional standards, and CVS policies. After starting the role, they must complete the company training program and satisfy state registration, licensing, and certification requirements; duties may be restricted until these requirements are met.

Technicians may provide additional health care services, including immunizations and point-of-care testing, where permitted by law and supported by the required training and certification. Where permitted, Technician Immunizers complete additional requirements to prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. This is a part-time position with anticipated weekly hours of 29.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not set a minimum age, be at least 16 years old.
• If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate and pivot between tasks.
• Provide friendly customer service, understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication and active listening when interacting with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle quantities.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and other market locations to meet business needs.

Responsibilities

• Follow company SOPs and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification.
• Where permitted, complete required training and licensure to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events according to public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform pharmacy calculations, communicate effectively, and resolve patient or colleague problems.
• Perform the physical activities required for the role, including standing, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting items.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED