Pharmacy Technician

Central Health•Del Valle, TX

About The Position

In collaboration with patients, families (as defined by the patient), and staff across all disciplines and departments, the Pharmacy Technician assists in dispensing prescription medications to patients. The role supports prescription processing, billing, quality control, inventory management, medication preparation and delivery, patient eligibility and coverage coordination, and customer service. The position also supports register management and multilingual patient communication, and performs other duties as assigned, including prescription fulfillment and patient communication tasks under pharmacist direction. All patient-care and related administrative work must comply with regulatory and accreditation standards, including The Joint Commission, and organizational policies and procedures. The employee is expected to maintain professional conduct and positive working relationships, complete mandatory training, and maintain appropriate credentials and licensure. Any assigned remote work must comply with Connected Work Program policies and procedures.

Requirements

High school diploma or equivalent.
Demonstrated knowledge of medical and pharmaceutical terms and nomenclature.
Familiarity with tools, technology, and systems typically used in healthcare environments, including personal computers, spreadsheets, word processing, patient-record systems, and electronic medical records.
Current Pharmacy Technician registration with the Texas State Board of Pharmacy, or current Pharmacy Intern registration with the Texas State Board of Pharmacy.
Current Health Care Provider CPR certification through the American Heart Association or American Red Cross, maintained throughout employment.

Nice To Haves

Associate degree preferred.
Three years of experience working in a pharmacy environment preferred.

Responsibilities

Assist pharmacists with dispensing prescription medications, including typing and billing orders, performing quality-control functions, and managing inventory.
Manage medication orders from multiple sources, including placement and receiving, out-of-date medication processing, hazardous waste management, 340B program management, and maintenance of the medication take-back kiosk.
Prepare prescriptions for delivery and track prescriptions using pharmacy systems and electronic medical records, coordinating with internal and external pharmacy teams to support timely delivery.
Contact patients about medication delivery and return medications to stock according to pharmacy procedures.
Enter prescription and patient information into the pharmacy database and determine eligibility for pharmacy benefits and assistance programs, including interim coverage, copay assistance, charity care, ADAP, Ryan White, patient assistance, 340B, grants, referral management, and pharmacy pilot programs.
Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to support coverage and medication access, including charity-program prior authorization management and follow-up with patients and providers.
Provide internal and external customer service in person and electronically, answering questions verbally, in writing, by email, secure text messaging, and through the electronic medical record.
Help patients and staff navigate pharmacy services, refer them to other departments such as eligibility or medical, and coordinate with external pharmacy partners.
Open and close registers and maintain accurate transaction records.
Identify patient language preferences and connect patients with appropriate translators; use translation services for prescription typing and clear patient communication.
Ensure patient-care tasks and related administrative duties comply with regulatory and accreditation standards, including The Joint Commission, and organizational policies and procedures.
Maintain professional conduct and favorable relationships with patients and coworkers.
Complete mandatory training and maintain appropriate credentials and licensure.
Perform other assigned duties, including prescription fulfillment and patient communication tasks, as directed by a pharmacist.
Follow Connected Work Program policies and procedures for any assigned remote work.