Pharmacy Technician

CVS Health • Poway, CA

1d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate prescription fulfillment and caring service. They assist patients and customers, follow company standard operating procedures and pharmacy workflow practices, and contribute to a safe, inclusive, and engaging team environment. After starting in the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

Technicians may provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by the required training and certification. Where permissible, a technician may also obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate, shift attention between tasks, and confirm prescription information and label accuracy.
• Demonstrate friendly customer service, awareness of patient reactions, and team orientation.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days' supply, and bottle counts.
• Be able to identify challenging interactions and choose an appropriate course of action.
• Meet the role's physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; close visual acuity; and occasionally lifting or exerting up to 20 pounds.
• Be able to convey and receive detailed spoken information accurately.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowed by law and supported by required training and certification.
• If authorized as a Technician Immunizer, complete required licensure and training; support vaccine preparation and administration; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and select appropriate actions to resolve challenging patient or colleague interactions.
• Perform the physical activities required for the role, including standing and mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues' physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED