Pharmacy Technician

CVS Health•Summerville, SC

14d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as a point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while providing caring service and contributing to a safe, inclusive team culture. Technicians must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy rules. Until requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide additional health care services, including immunizations, point-of-care testing, or staffing offsite clinics. Technician immunizers have additional licensure and training responsibilities related to vaccine preparation and administration.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks, shift between tasks, and confirm prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
Ability to communicate verbally and in writing with patients and colleagues, and to listen actively.
Ability to use mathematics to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Ability to identify challenging interactions and select an appropriate response.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items with repetitive finger movements; make precise machine adjustments; and perform close visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, when legally permitted and appropriately trained and certified.
When serving as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Use attention, focus, communication, customer-service, teamwork, mathematical reasoning, and problem-resolution skills to support patients and pharmacy operations.
Perform the physical activities required for the role, including remaining upright, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting information.
Perform additional tasks as directed by a Supervisor or Manager.