Pharmacy Technician

CVS Health•Philadelphia, PA

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as a first point of contact for patients and customers. Technicians follow company procedures and best practices, communicate effectively, and contribute to a safe, inclusive, and caring environment. After starting in the role, they must complete the company’s training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. The role involves supporting pharmacy workflow at production, pickup, drive-through, and drop-off workstations; providing caring service; assisting with permitted inventory activities; and complying with applicable laws, professional standards, and company policies. Where permitted and properly trained, technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require. It is a full-time position scheduled for 40 hours per week. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors such as experience, education, and geography.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including identifying ways to help people, responding appropriately to patients, and communicating with colleagues.
Use verbal and written communication and active listening skills.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, reaching, stooping, repetitive finger work, close visual inspection, and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-through, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at pickup, through drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, when legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning, and resolve problems.
Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting information and items.
Perform additional tasks as directed by a Supervisor or Manager.