Pharmacy Technician

CVS Health•Slidell, LA

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately. Technicians follow company standard operating procedures, pharmacy workflow practices, and effective communication standards while providing caring service and contributing to a safe, inclusive culture. After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Depending on state law and required training and certification, Technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, safety monitoring, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. It involves extended periods standing or moving, handling and scanning items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting of up to 20 pounds. This is a full-time position scheduled for 40 hours per week.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level pharmacy technician licensure and national certification requirements.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the position, including mobility and extended upright periods; lifting, scanning, and bagging items; reaching and repetitive finger movements; stooping; close visual work; and occasional lifting or exertion of up to 20 pounds.
Communicate spoken ideas and accurately convey detailed or important spoken instructions, and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and supported by required training and certification.
For Technician Immunizer duties where permitted, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
Complete required training within the designated timeframe and perform other tasks as directed by a Supervisor or Manager.