Pharmacy Technician

CVS Health•Houston, TX

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often a first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. The role may include supporting immunization services, point-of-care testing, and offsite clinics when permitted by law and supported by required training and certification. Where permitted, technicians may pursue Technician Immunizer status and assist with vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require. The anticipated schedule is 30 hours per week, and the position is identified as full-time.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Ability to use math to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Regular and predictable attendance, including nights and weekends.
Ability to meet the physical demands of the role, including extended standing, mobility, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor for and respond to adverse reactions and report events as required by public health requirements.
Where permitted, review and collect patient information and track and document information for applicable patients.
Where permitted, monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform other tasks as directed by a Supervisor or Manager.