Pharmacy Technician

CVS Health•Macon, GA

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and timely prescription fulfillment and caring service to patients. Working as part of the pharmacy team, they follow standard operating procedures and best practices across pharmacy workstations, communicate effectively, and contribute to a safe, inclusive, and engaging workplace. Technicians complete the company training program and meet applicable state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until requirements are met. The role includes assisting patients in person, at the drive-through, and by phone; supporting prescription workflow; completing permitted inventory activities; and providing additional patient health services when allowed by law and supported by required training and certification. Where permitted, Technician Immunizers may complete additional training and licensure requirements to prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks as needed, and confirming prescription information and label accuracy.
Demonstrate customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively, including active listening and accurately conveying or receiving detailed spoken information.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including standing and moving for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger work; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-through, and drop-off areas to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Develop clinical and technical knowledge, welcome feedback, and contribute to a high-performing team and safe, inclusive workplace.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, when allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete additional licensing and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect and document patient information; and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.