Pharmacy Technician

CVS Health•Bridgewater, MA

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and contribute to a safe, inclusive, and engaging workplace. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and complete a company training program and applicable state registration, licensing, and certification requirements. Until requirements are complete, duties may be restricted by the Pharmacy Manager. Depending on state law and required training and certification, the role may also include supporting immunizations, point-of-care testing, and offsite clinics. Technicians approved as immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, notice and understand patient reactions, and respond appropriately.
Use verbal and written communication effectively and demonstrate active listening with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone, and resolve or escalate patient concerns.
Offer immunizations and other services at the register and over the phone.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with relevant federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and appropriately trained and certified.
When supporting immunizations, complete applicable licensure and training requirements; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.