Pharmacy Technician

CVS Health • Forest Hills, NY

13h

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until these requirements are completed.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, a Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient-information documentation, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require it. This is a part-time position with 29 anticipated weekly hours.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state board of pharmacy does not mandate a minimum age, be at least 16 years old.
• If the state board of pharmacy does not mandate a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position and location.
• Complete required training within the designated timeframe.
• Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to ensure patient safety.
• Help people in a friendly manner, recognize and understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication with patients and colleagues; listen actively, understand what others say, ask questions as appropriate, and avoid interrupting inappropriately.
• Use mathematics to determine quantities such as tablets to dispense, days’ supply, and the number of full or additional bottles needed for a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the position’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger work; handling items with precision; and performing close visual-acuity tasks.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Accurately express or exchange detailed information through spoken communication and receive detailed information orally.
• Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
• When permitted and qualified as a Technician Immunizer, complete required licensure and training; support vaccine preparation and administration; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Eligible benefits and programs, depending on hours worked and eligibility, include dental and vision benefits, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED