Pharmacy Technician

Kroger•Portsmouth, OH

16d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness through services permitted by state and federal law. The role helps maintain a safe, clean, inclusive pharmacy environment, provides fair and accurate pricing, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports the pharmacist while accurately completing prescription reception, data entry, adjudication, and dispensing tasks, and assists with pharmacy operations, inventory, billing, and customer inquiries.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to provide the best value to customers and the company.
Answer phone calls, triage calls, and respond to inquiries as appropriate.
Follow company guidelines for accepting and tendering vendor coupons, cash shortages, and shrink.
Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and checks.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
Follow HIPAA regulations and company policies regarding protected information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.