Pharmacy Technician

CVS Health•Gaithersburg, MD

9d•$20 - $30•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients, and follow standard operating procedures and pharmacy workflow practices. Technicians contribute to a safe, inclusive team culture and communicate effectively with patients and colleagues. After hire, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Technicians may support prescription production, pick-up, drive-thru, and drop-off workflows; provide patient services; and perform basic inventory activities as permitted by law and directed by pharmacy leadership. Where allowed and appropriately trained, they may provide services such as immunizations, point-of-care testing, and offsite clinic staffing. In states where technician immunization is permitted, additional licensure and training may be required to prepare and administer vaccines and support related patient education, documentation, monitoring, and inventory tasks.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If no minimum age is set by the state board of pharmacy, be at least 16 years old.
If no minimum education requirement is set by the state board of pharmacy, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate on tasks, pivot between tasks, and verify prescription and label accuracy.
Demonstrate customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use math to solve prescription-fulfillment problems, such as calculating quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and stooping; performing close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized patient service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where lawful and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use math to support prescription fulfillment, and resolve challenging interactions appropriately.
Perform the physical activities required for the role, including standing, lifting, scanning, bagging, reaching, repetitive hand and finger movements, stooping, and close visual work.
Complete additional tasks as directed by a supervisor or manager.