Pharmacy Technician

CVS Health • Rockville, MD

21d • $20 - $30 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and prompt prescription fulfillment and excellent patient service in retail locations. They help pharmacy operations run smoothly by following standard operating procedures and pharmacy workflows, communicating effectively, and contributing to a safe, inclusive, and engaging team environment. Technicians are required to complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met.

Depending on state law and training, technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to help ensure patient safety.
• Provide friendly assistance, understand patient reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precise machine adjustments; and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists and patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone, offer immunizations and other services, and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics where allowable by law and supported by required training and certification.
• Where permitted, complete additional requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccine-related questions to the Pharmacist-on-duty.
• Monitor and respond to adverse reactions and report events as required by public health rules.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED