Pharmacy Technician

CVS Health • Middletown, DE

13d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as an often first point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and communicate effectively with patients and colleagues. They must complete the company training program and meet registration, licensing, and certification requirements under their state’s Board of Pharmacy; until those requirements are met, the Pharmacy Manager may restrict their duties.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where permitted by law and supported by required training and certification. Where permitted, Technician Immunizers may complete additional training and licensure requirements to prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at the home store or other market locations as business needs require. This is a part-time position with 20 anticipated weekly hours.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Be able to verify prescription information and label accuracy.
• Demonstrate friendly customer service, understand patients’ reactions, and respond appropriately.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use math to calculate prescription quantities, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the position, including extended periods upright, reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive and act on feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review and collect patient information; track and document applicable information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities, days’ supply, and bottle counts; communicate effectively; and respond appropriately to patient and colleague needs.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting or transcribing information.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED