Pharmacy Technician

CVS Health•Morganton, NC

13d•Onsite

About The Position

At CVS Health, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards. They contribute to a safe, inclusive, and engaging team environment and complete the required company training program, along with state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all requirements are met. Where allowed by law and supported by required training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $16.50–$25.00 per hour. The actual offer depends on factors including experience, education, geography, and other relevant factors. Eligible colleagues receive a comprehensive benefits package supporting physical, emotional, and financial well-being.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, understand and respond appropriately to patients’ reactions, and work effectively as part of a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; handling items with precision; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off for safe and accurate prescription fulfillment.
Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts as needed.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and appropriately supported.
For immunizer duties, complete required licensure and training, educate patients about vaccines, refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription fulfillment, and address challenging patient or colleague interactions appropriately.
Perform other tasks as directed by a Supervisor or Manager.