Pharmacy Technician

HEART OF OHIO FAMILY HEALTH CENTERS•Whitehall, OH

16d•$20 - $23•Onsite

About The Position

The Pharmacy Technician supports the pharmacist on duty by welcoming patients and visitors, processing prescriptions, and assisting clinical staff with gathering information needed to dispense prescriptions. The role supports pharmacy services by assembling and dispensing medications efficiently, accurately, and with a patient-centered approach. It processes prescriptions in paper and electronic formats, adjudicates insurance claims, and helps patients access medications at the lowest possible cost. The position responds to providers and patients by phone, computer, and in person; maintains records in accordance with company policy and applicable state and federal law; manages inventory, including controlled-substance inventory and daily medication and supply stock; and performs non-sterile compounding. The technician must maintain applicable Ohio State Board of Pharmacy licensing requirements and complete Heart of Ohio Family Health Relias training and other required training. The primary work area is the pharmacy on the second floor of a medical office facility in Columbus, Ohio, with elevator access. The pharmacy is maintained at a normal working temperature and sanitized daily. The work involves long periods of standing and minimal opportunities to sit, in a standard pharmacy environment using office equipment such as computers, copiers, and fax machines. Scrubs are required in accordance with the organization’s dress code. This is a full-time, Monday-through-Friday position during standard business hours. Work times may change due to business necessity. The position reports to the Pharmacy Manager and does not supervise other employees.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Trainee or registered/certified registration with the Ohio State Board of Pharmacy is required.
Ability to accurately enter data; typing at a minimum of 45 words per minute is preferred.
Ability to accurately enter prescriptions and other information as dictated by the pharmacist.
Ability to diffuse and handle difficult situations using good judgment, emotional control, and diplomacy.
Grammatically correct verbal and written communication skills.
Efficient and courteous telephone skills.
Resilience, a positive attitude, and ability to work in a fast-paced, rapidly changing environment.
Ability to work in a team setting and/or with minimal supervision.
Attention to detail, analytical skills, customer-service ability, and dependability.
Ability to continuously grow, learn, and accept different cultures.
Ability to meet the described physical demands, including mobility, occasional bending and reaching, lifting and carrying ordinary stacks of documents or files, pushing or pulling in a normal office environment, dexterity with keyboards and office equipment, and the ability to hear, see, and speak effectively.

Nice To Haves

National certification from an accredited pharmacy technician certification program, such as PTCB or ExCPT, preferred at hire.
Knowledge of the 340B program.
Previous retail pharmacy experience.
Experience with Allscripts and PioneerRx software systems.
Understanding of laws and regulations affecting medication dispensing.
Understanding of third-party payer benefits and experience troubleshooting rejected claims.

Responsibilities

Greet patients, visitors, and others upon entry.
Process prescriptions through data entry, insurance-claim adjudication, filling, and dispensing medications to patients at pick-up.
Support clinical staff in obtaining information needed to dispense prescriptions.
Assemble and dispense medications efficiently, accurately, and in a patient-centered manner.
Process paper and electronic prescriptions.
Adjudicate prescriptions through insurance, consider patients’ out-of-pocket costs, and explore ways to provide medications at the lowest possible cost.
Respond to provider and patient requests by phone, computer, and face-to-face interactions.
Assist with maintaining records in accordance with company policy and state and federal law.
Manage inventory, including annual controlled-substance inventory and daily maintenance of in-stock medications and supplies.
Perform non-sterile compounding.
Maintain compliance with Ohio State Board of Pharmacy licensing requirements and required organizational training.
Provide high-quality, holistic, and compassionate care to patients and work respectfully with people from diverse cultures.