Pharmacy Technician

CVS Health•Methuen, MA

16d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive environment. After beginning the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict duties. Depending on state law and additional training and certification, Technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour. The role requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market when business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Demonstrate the ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use math to solve prescription-related problems, such as calculating quantities and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements.
Have the visual acuity needed for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, embrace feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.