Pharmacy Technician Trainee - Pharmaceutical Systems & Policy

West Virginia University • West Virginia, WV

3d • Onsite

About The Position

The School of Pharmacy at West Virginia University Research Corporation is seeking a Pharmacy Technician Trainee to enroll in the WVU Pharmacy Technician Education Program. This 6-8 week self-paced program, supervised by professional staff, is designed to equip trainees with the fundamental skills and knowledge required for a career as a pharmacy technician. Upon successful completion and passing the state examination to become a West Virginia Certified Pharmacy Technician, the role involves responding to inquiries from pharmacy providers regarding information, prior authorization, or assistance for programs including the WV Bureau for Medical Services Medicaid Prescription Drug Program, Molina Medicaid Solutions, Inc., WV Public Employees Insurance Agency (PEIA), and WVCHIPs via phone or fax.

Requirements

• High school diploma or equivalent
• 0-6 months pharmacy tech experience
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Strong mathematical skills.
• Ability to work independently.
• Ability to organize information and draw logical conclusions.
• Ability to plan, organize, and set priorities regarding the work to be accomplished.
• Excellent oral and written communications skills.
• Ability to maintain confidential information.
• Ability to Microsoft Office (Word, Excel, PowerPoint, etc.)
• Ability to read and write in English.
• Ability to operate standard office equipment.
• Ability to follow guidelines and convey information in an accurate manner.
• Ability to be flexible and work in an environment with frequent rule changes.

Responsibilities

• Serve as the initial and main point of contact for healthcare providers serving the population of the WV Bureau for Medical Services & WV Public Employees Insurance Agency.
• Provide excellent customer service through interaction with pharmacies and other healthcare providers.
• Communicate clearly and concisely over the phone, fax, or electronic mail in a professional manner.
• Evaluate Help Desk and prior authorization requests using established guidelines and enter approved requests into mainframe computer. Requests which require therapeutic judgement are referred to attending pharmacist.
• Research provider inquiries using all available resources.
• Perform callbacks to providers' inquiries when necessary.
• Document all communications and required information in the appropriate database.
• Assist Program Director/Pharmacist with administrative details of the program. Gather, coordinate, and develop materials needed for enhanced quality of the program.
• Respond to requests for information from state, federal, or other governmental agencies and departments, and colleges or other University affiliates.
• Assist Program Director/Pharmacist with special projects as needed.
• Compose correspondence requiring a high degree of knowledge and familiarity of the program.
• Perform research or statistical work in the compilation of reports involving the administrative activities of the program.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED