Pharmacy Technician Trainee - Austintown Giant Eagle

Giant Eagle•Austintown, OH

19d

About The Position

As a Pharmacy Technician Trainee, you’ll be a key part of a collaborative team, helping build a service-conscious Pharmacy team that develops strong relationships with patients. You’ll help exceed expectations, meet patient needs, and provide safe, accurate, and efficient care to support the best outcomes for patients, Team Members, and the company. The role includes assisting with pharmacy operations and patient service across in-person, phone, drive-thru, drop-off, will-call, filling, and order-receiving workflows. The trainee must complete the required training program and exams and follow company, state, and federal policies, laws, and regulations. For Long Term Care only, the position may include medication cycle exchanges and medication cart audits at serviced facilities.

Requirements

High school diploma or equivalent.
Eligible to obtain registration as a pharmacy technician with the applicable state board of pharmacy.
At least 18 years of age.
Able to meet the lifting requirement of up to 25 pounds.
Experience required: 0 to 6 months.

Responsibilities

Welcome patients and promptly acknowledge them with compassion and a smile at pharmacy entry points.
Provide excellent patient care by respecting and engaging patients, meeting their needs, processing orders in person and by phone, directing them to products and merchandise, and referring appropriate prescription or over-the-counter medication questions to the pharmacist.
Maintain a neat and clean work environment that meets company and government requirements.
Assist team members with tasks to help the department run efficiently.
Use the pharmacy computer to support efficient operations and patient care at drop-off, will call, drive-thru, phone, filling, and order receiving; tasks include searching patient profiles, determining fill and pick-up dates, checking whether prescriptions were sent to Central Fill, quoting cash prices, checking medication counts, and entering invoices.
Assist the team with action plans to improve outcomes using knowledge of relevant service and business metrics.
Assist with executing company initiatives and programs.
Complete the required training program and accompanying exams.
Follow company, state, and federal policies, laws, and regulations, including HIPAA and requirements for pseudoephedrine sales.
Finalize sales at the cash register according to established procedures and point-of-sale policies.
Accurately transcribe prescription data to generate customer labels.
Help maintain proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies according to company policy and procedure.
Answer telephone calls politely and promptly, exchange accurate information, and help ensure customer satisfaction.
Resolve customer questions and concerns by communicating effectively with customers, management, and support staff.
File written prescriptions daily.
For Long Term Care only, perform medication cycle exchanges at serviced facilities if required.
For Long Term Care only, perform medication cart audits at serviced facilities if required.