Pharmacy Technician Trainee

PI Corporate Support Services•Denton, TX

5d•Onsite

About The Position

Community Pharmacy, a Pharmacy Innovations company, is seeking a Licensed Pharmacy Technician to join our Denton team. In this role you will support our front-end team assisting with customers, both in person and over the phone/via the portal, performing a myriad of duties from data entry to prescription checking, in-person delivery and shipping. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while maintaining a positive attitude. Ultimately, your efforts will help enhance the overall customer experience and support the company’s reputation for excellent service.

Requirements

High school diploma or equivalent.
Texas Pharmacy Technician license (required)
Basic computer skills
Excellent verbal and written communication skills.
Regular and predictable attendance

Nice To Haves

Compounding Lab Experienced - sterile or non-sterile (highly preferred)

Responsibilities

Deliver exceptional customer service by actively listening to customer concerns, responding with empathy, and ensuring all inquiries are addressed with professionalism and care.
Accurately process, fill, and dispense prescriptions by reviewing original orders and pharmacy documentation in compliance with company policy and regulatory standards.
Maintain comprehensive and confidential records of all customer interactions, including inquiries, prescription issues, complaints, and resolutions.
Proactively identify and escalate complex concerns to pharmacists or appropriate departments to ensure timely and accurate follow-through.
Support patient retention by creating a positive and helpful experience, following up on open issues, and confirming that patient needs are met consistently.
Process payments, managing billing tasks, providing support for account updates, and claim submission.
Foster a compassionate, respectful, and efficient environment to ensure each patient feels valued, safe, and supported in their healthcare journey.
Communicate effectively and confidentially with patients through our secure messaging portal to address questions, confirm order statuses, and relay follow-up information.