Pharmacy Technician Supervisor | Specialty Pharmacy Operations | $5,000 Sign On Bonus

Christiana Care Health Services•Newark, DE

55d•Onsite

About The Position

Want to join a nationally recognized health system dedicated to excellence in patient care? At ChristianaCare, our Pharmacy Team dispenses approximately 8 million individualized patient doses and 252,000 retail/mail order prescriptions annually. We are committed to providing medications that are safe, efficacious, and timely—because getting the right drug to the right patient at the right time matters. The Pharmacy Technician Supervisor performs assigned functions with a primary focus on frontline leadership within specialty pharmacy operations. This role serves as a leader, role model, and subject matter expert for call center pharmacy technicians and access coordinators. The Supervisor is responsible for coordinating and overseeing daily operations to ensure accurate, timely, and patient-centered service delivery aligned with ChristianaCare’s Core Values of Love and Excellence. This position supports staff development, operational efficiency, and adherence to established workflows and standards, while demonstrating sound judgment in identifying and escalating clinical, operational, or patient safety concerns to pharmacists and pharmacy leadership.

Requirements

High school diploma or equivalent required
Pharmacy Technician Certification Board (PTCB) certification required
Minimum of 2 years of experience in specialty pharmacy required

Nice To Haves

Bachelor’s degree in healthcare, business, or related field
Previous supervisory or leadership experience
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)

Responsibilities

Oversee and coordinate daily operations of Pharmacy Technician I, II, III roles and Access Coordinators supporting the Specialty Pharmacy Program
Provide direct supervision of assigned staff, including hiring support, onboarding, training, coaching, performance management, and completion of evaluations
Develop staff schedules, manage time and attendance, and maintain timecards to ensure appropriate coverage
Ensure adherence to departmental policies, procedures, safety practices, and HR requirements; provide education and corrective action as needed
Serve as a working supervisor by performing technician and access coordinator duties during staffing gaps or increased demand
Oversee specialty pharmacy workflows to ensure productivity, quality, safety, and compliance with regulatory and accreditation standards (URAC, ACHC, state, and federal requirements)
Lead and support quality improvement and process optimization initiatives
Participate in program planning, including development of goals, monitoring operational trends, and identifying growth opportunities
Support educational activities, including assisting with precepting pharmacy students and residents under pharmacist supervision
Contribute to policy and procedure development, review, and implementation
Promote a Culture of Responsibility by supporting investigations, addressing performance concerns, and mitigating risks
Ensure compliance with departmental safety standards and maintain a safe work environment
Participate in leadership meetings, operational initiatives, and accreditation readiness activities (e.g., Joint Commission, URAC, ACHC)
Build and maintain strong relationships with internal and external stakeholders
Ensure a clean, organized workspace and hold staff accountable to the same standards
Foster a culture of continuous learning and professional development among team members
Monitor and ensure compliance with required education and training for assigned staff